This is the "Help" page of the "Library Essentials" guide.
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Library introduction for those new to UNE. A quick guide to the facilities and services available in UNE libraries, and to finding resources in the libraries and online.
Last Updated: Aug 9, 2017 URL: Print Guide RSS Updates

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Service Desk

Dixson Library and Law Library service desk.

The staff at the service desks of UNE libraries are able to help with issues regarding:

  • finding books and other items in the library
  • using Search
  • how to borrow and renew
  • avoiding fines
  • where and how to print

Dixson Library service desk
(02) 6773 2458
Distance student enquiries
1800 059 735

Law Library service desk
(02) 6773 2322

Opening hours


IT Help

The IT Services website includes guides on:

  • wireless
  • email
  • internet
  • printing & copying
  • hardware & software
  • anti-virus
  • & more

Contact IT Services on:
(02) 6773 5000 or toll-free 1800 763 040



Ask a Librarian is an email ask-and-answer service.

Ask a Librarian is appropriate for help with finding resources for assignments and research help. Librarians can advise on search strategies, suggest tools to find resources, and provide examples of types of resources that may be useful in your assignment.

A response can normally be expected within 24 hours.


Subject Search

Need research help? Submit a Subject Search and a librarian will reply with research advice and resource suggestions.



Book a Librarian enables students to book a time with a librarian for assistance on search strategies, suggested tools to find resources, and examples of types of resources that may be useful in your assignment.

This service is coming soon.


Access Problems

Visit this web page if you are havings access issues with any of the following:

  • Opening PDFs
  • Saving PDFs
  • Passwords
  • Browser issues
  • Firewalls
  • Google Scholar


There are more than 75 computers in the Learning Commons for student use. Three Macintosh computers are located on Level 2 near the Hub@Dixson.

In the Training Room, there are 15 PCs. These are available for student use when the room is not booked for classes.

For information on software installed on computers visit this webpage.

CRICOS Provider Code 00003G

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